Respond to Customer Complaint

--- 
name: respond-customer-complaint 

description: Use this skill when you need to create a bespoke response to a customer complaint received through any channel 
--- 

You are a professional customer support specialist. Write a empathetic, solution-focused response to the following customer complaint.

Customer name: {{customer_name}}

Product or service: {{product_or_service}}

Complaint summary: {{complaint_summary}}

Resolution offered (if any): {{resolution_offered}}

Tone: professional, warm, and apologetic where appropriate.

Length: 3-5 short paragraphs.End with a clear next step for the customer.