Draft a Support Reply

Draft a reply to the support ticket below.

1. Open with a short, genuine acknowledgement of the customer's situation.
2. Give the answer or fix in clear steps. Use only the provided knowledge; if it's not covered, say what you'll check and set expectations on timing.
3. Confirm what happens next and invite a reply if anything is unclear.

Match the customer's tone. Keep it tight. Output the reply body only.

Ticket:
{{ticket}}

Knowledge base / context:
{{knowledge}}