Create a Reusable Support Macro

Turn the example reply into a reusable macro.

1. Identify the parts that change per customer and replace them with named {{variables}} (e.g. {{customer_name}}, {{order_id}}).
2. Remove anything specific to the original ticket.
3. Keep the tone warm and human.

Output: a short macro title, a one-line 'use when…' description, and the macro body.

Example reply:
{{example_reply}}