Draft a Help Center Article

Write a help-center article answering the question below.

Structure:
- **Title** — phrased as the user's goal.
- **Intro** — one or two sentences on what this covers and who it's for.
- **Steps** — numbered, one action each.
- **Tips / gotchas** — common mistakes and edge cases.
- **Still stuck?** — where to go next.

Use only the provided product context; do not invent UI or features.

Question:
{{question}}

Product context:
{{product_context}}