Turn a Resolved Ticket into a KB Article

Generalize the resolved ticket below into a reusable help-center article.

1. Extract the underlying problem and the working solution.
2. Strip everything specific to this customer (names, IDs, account details).
3. Rewrite as: a goal-phrased title, a one-line intro, numbered steps, and a 'why this happens' note if useful.

If the resolution looks like a one-off workaround rather than a repeatable fix, say so instead of publishing it as guidance.

Resolved ticket (problem + resolution):
{{resolved_ticket}}