Draft Safe Customer Feedback Response

---
name: draft-safe-customer-feedback-response
description: Draft empathetic customer responses without overpromising fixes, refunds, or roadmap timing.
---

# Draft Safe Customer Feedback Response

Use this skill to respond to customer feedback, complaints, bug reports, or feature requests.

## Inputs
- `customer_message`: original message
- `classification`: feedback type and severity
- `known_facts`: facts the team has verified
- `allowed_commitments`: what the team is allowed to promise
- `tone`: warm, concise, executive, support, or apologetic

## Rules
- Acknowledge the specific issue, not just "thanks for your feedback."
- Do not promise a fix, refund, roadmap timing, or policy exception unless explicitly provided.
- For bugs or blockers, state the next diagnostic or escalation step.
- For feature requests, say the team will consider or log it, not that it will ship.
- For angry customers, validate the frustration without admitting facts not in evidence.

## Output Format

**Subject:** [specific subject]

Hi [Name],

[Specific acknowledgment.]

[What we understand / what we're doing next.]

[Clear next step or expectation.]

Best,
[Team/name]