Update Voice of Customer Log

---
name: update-voice-of-customer-log
description: Append structured feedback entries and recurring patterns to voice-of-customer memory.
---

# Update Voice of Customer Log

Use this skill when feedback should become durable product memory.

## Inputs
- `classification`: type, severity, escalation
- `product_insight`: user goal, friction, affected area, quote
- `customer_context`: optional anonymized customer segment
- `source`: email, ticket, call, review, etc.
- `date`: date or `Unknown`

## Privacy Rules
- Store only the minimum useful customer context.
- Prefer anonymized segment labels over personal data.
- Preserve exact quotes only when they are useful and not sensitive.

## Output Format

### voice_of_customer_log.md entry
```markdown
## YYYY-MM-DD — [Source]
- **Type:**
- **Severity:**
- **Affected area:**
- **User goal:**
- **Friction:**
- **Quote:**
- **Escalation:**
- **Status:** New / Triaged / Escalated / Resolved
```

### known_patterns.md update
If this repeats an existing pattern, add one count and note the new evidence. If it is new, create a new pattern heading.